Timberland values your privacy and is committed to protecting your personal information. Our Privacy Policy outlines the collection, usage, and options you have regarding your information. By using our website, mobile applications, or providing information to us, you agree to be bound by this policy. The latest version of our Privacy Policy was last updated in February 2019 and may be subject to periodic updates.

Information You Provide

We collect and store information that you provide to us through our websites, in our stores, through our customer service representatives, at events, through mobile applications, social media, through marketing efforts, including contests, sweepstakes and events, and through third parties, or any other way we interact with you.

You may choose not to provide certain information, but then you might not be able to take advantage of certain capabilities of this website, our mobile applications or other services we may offer.  For example, you must provide certain personal information in order to place an order or to register for an account on or through this website.

We may request, collect and store some or all of the following types of personal information: name, billing address, shipping address, e-mail address, telephone number, financial and payment information, such as credit card number and expiration date, gender, personal interests, birthday, information about a third party you provide when we ship an order. We may also maintain a record of your product interest and purchases.

If you access our website or mobile applications with your log-in credentials from a social networking site (e.g. Facebook, Instagram, Snapchat, Pinterest, or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this to the information we have already collected from you via other interactions.

When you download or use our mobile applications, we may receive information about your location and your mobile device. We may use this information to provide you with location-based services like local store information, search results, and other personalized content. Most mobile devices allow users to disable location services by using controls located in the device's settings menu. If you have questions about how to disable your device's location services, please contact your mobile service carrier or your device manufacturer.

Automatically Collected Information

We collect and store certain other non-personally identifiable information automatically whenever you interact with us. For example, we may collect your Internet Protocol (IP) address and browser information and reference site domain name when you visit this website and analyse this data for preferences, trends, and site usage statistics.

We may also collect information by using cookies, web beacons, and related technologies in order to analyse and understand how the website is used and to enhance your visits to the website. For example, we may use cookies and related technologies to: (i) customize account pages for you, (ii) track user visits and account features, (iii) determine what features and pages are most frequently requested or visited, and (iv) save your password so you do not have to provide it each time you visit the website.

"Cookies" are small text files that a website sends to a user's hard drive through the browser for data storage. Most browsers accept cookies automatically but allow you to disable them. By disabling or otherwise rejecting cookies, you may not be able to take full advantage of all offerings on this website. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this website.

We use third-party companies to provide Internet data hosting and to help us measure and determine how visitors use our website and the effectiveness of our website and promotions in order to help us improve and optimize our website and the products and services we offer. We also use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These companies use tracking technologies (including cookies and pixel tags) to collect non-identifiable information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing of our website (remarketing) on our behalf and on behalf of other advertisers across the Internet. We use third-party audience data (such as age, gender, and interests) to better understand and advertise to audiences that visit our website. We do not use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.

Our websites currently do not have a mechanism to recognize “Do Not Track” signals, but several of the third-party companies who utilize these cookies or beacons enable you to opt out of this advertising. If you wish to opt out of receiving this third-party interest-based advertising, you may obtain more information here. Please note that this does not opt you out of receiving marketing communications from us.

In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the "click-through." You may avoid having this information collected by not clicking on URL links in our e-mail communications.

We also may use a variety of retail analytics tools in our stores for operational and marketing purposes, such as measuring and analysing traffic patterns. These tools may collect data from sensors, including video cameras, smartphone detectors, Wi-Fi networks, or other devices, to improve your in-store experience.

Information from Other Sources

We may collect information about you from third-party sources and information that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network sites and platforms) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. Another example, is that we may receive demographic information about you from a third party to make our service and marketing efforts more efficient and personalized for you.

How is information used?

We use the personal information we collect to conduct our business, communicate with you, and provide great products, services, and experiences. We or third-party service providers we engage may use the information to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, to respond to your comments, questions or complaints, to personalize your experiences, to analyse your preferences and shopping habits, to analyse trends and statistics, to administer and fulfil our contests and other promotions, to analyse and improve the website and our products and services, and to send you marketing communications and other information regarding our products, services, marketing, or special events. We also use your information for business purposes such as security, payment processing, analytics, operations, fraud detection, reporting, making back-ups, and legal compliance.

You always have the choice not to receive marketing communications. For instructions on opting out of those communications, this option is available on all communications.

We display personal testimonials/reviews of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at:


Attn: eCommerce Operations

65 Houghton Drive

Houghton Estate


With whom is information shared?

Except with your consent or as described in this Privacy Policy, we do not sell, rent, or share with third parties any of your personal information.

We may share personal information with certain third parties that perform services on our behalf. The services provided by those third parties may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfilment, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfilment, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose personal information you provide to us on or through this website for any purpose other than to perform the services designated by us.

We may share personal information with a third party if we are required by law to disclose that personal information. For example, we may be required to disclose personal information to respond to a subpoena, court order, or other legal process. We may also disclose this information in response to a law enforcement agency's request, or where we believe it is necessary to investigate or address unlawful acts or acts that may endanger the health or safety of a consumer or the general public, to verify or enforce compliance with the terms of use and policies that govern our website or as otherwise required or permitted by law. In addition, the personal information you provide to us may be transferred as an asset in connection with a merger or sale involving all or part of Timberland or as part of a corporate reorganization, stock sale or other change of control.

What about the privacy of children under 13?

We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13 you should not provide any personal information to us and you should use this website only with the involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided personal information on or through the website, please contact us as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

What steps are taken to keep personal information secure?

The security of your information is important to us. We have instituted security procedures and measures to protect our servers and networks that store personal information. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) should change your password frequently. If you wish to cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact us as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

How can I access, correct, and update personal information?

You may access, correct and update certain personal information that you have provided to us by clicking on the "My Account" area of this website and following the instructions set forth therein or by contacting us with your request as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities and for archival and record retention purposes. We will store personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. You may find out more details regarding this Privacy Policy by contacting us as provided below under "How Can I Contact You Regarding This Privacy Policy?"

Can I indicate whether or not I want to receive promotional communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or click on the "My Account" area of this website, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. If you have not established an account but have instead signed-up for our e-mail list, you will be able to change your e-mail preferences by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. Please note that removal of personal information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.

If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the website.

What happens when I link to or from another website?

This website may contain links to or from websites to which this Privacy Policy does not apply ("Linked Websites"). Please be advised that the practices described in this Privacy Policy do not reflect the practices regarding information collection, use and disclosure of Linked Websites or the owners or operators of those Linked Websites. Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.

How can I contact you regarding this privacy policy?

If you have any questions or concerns regarding your privacy or the Privacy Policy you can send a request with your concerns or any further questions to us by using the contact information provided below:


Attn: eCommerce Operations

65 Houghton Drive

Houghton Estate, Johannesburg, South Africa



Our digital operations are conducted, in whole or in part, in South Africa. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in South Africa, and allow Timberland to use and collect your personal information in accordance with this Privacy Policy.

Security policy

At Timberland, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information.

How do we make sure information is secure?

We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order email ( for assistance.

To check the security of your computer, look at the URL line of your browser. When you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?

Our website may provide links to other websites that are not under our control. Neither we nor the third-party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?

The security features are automatic, and always on. You don't have to do anything but shop. Placing items in your online Shopping Cart is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?

Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with Once a positive ID is made, your order will continue securely.

Are all the pages on and secure?

Most of the pages on our website provide information about Timberland and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the internet?

All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.


By using our website, you're agreeing to let us collect and use your information as we describe in this Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.

MASTERCARD SECURECODE  supports MASTERCARD SECURECODE, a security technology that authenticates your MasterCard card and ensures that only the authorized cardholder is placing the order. If the bank that issued your MasterCard supports SecureCode, you may be prompted to enter your password or to sign up for MasterCard SecureCode as you check out. You can also activate your current card now by contacting your bank.

VERIFIED BY VISA supports VERIFIED BY VISA (VbV), a security technology that authenticates your Visa card and ensures that only the authorized cardholder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out. You can also activate your current card now by

Counterfeit Products and Reporting Counterfeit


Genuine Timberland® branded products can be purchased on, Timberland® Specialty Retail Stores, Timberland® Factory Stores and authorized retailers, should you wish to know if a retailer is authorized to sell  Timberland® please email . For store locations, see the Store Locator at the bottom of the page. Timberland does not sell products in internet auctions, through individuals, via street vendors or in flea markets, and these products have a likelihood of being counterfeit or stolen property. Timberland is not liable and cannot assist should you purchase counterfeit products.

To be safe only purchase Timberland® products through the listed options above.

Reporting counterfeit

When you see a product carrying the Timberland® brand name, we want you to know that that product’s going to stand up to our high standards – and yours. We’re committed to ensuring that the Timberland® brand remains a symbol of quality and durability. If you suspect a location or website is offering counterfeit Timberland® products, please report it to

How do I know if I've purchased a counterfeit product?

Counterfeiting is the illegal practice of passing off imitation products as brand-name product. Though they may look similar to Timberland® products, they are often made from poor-quality materials and lack the detailing and craftsmanship our brand is known for. If you’ve bought a suspicious product online, send an email to with the name of the website in question. We will tell you if the website is authorized to sell genuine Timberland® branded products.

What's Timberland doing about this problem?

Timberland takes the issue of counterfeiting very seriously, and we have an intensive, global Anti-Counterfeiting Enforcement Program to fight this ongoing problem. This training various government and enforcement agencies worldwide on how to distinguish genuine Timberland® brand products from counterfeit items, including Customs Enforcement, the FBI, consumer protection agencies, U.S. Immigration and the U.S. Dept. of Homeland Security. We also employ more than 100 different law firms and investigation agencies worldwide for the purpose of protecting the Timberland® brand.

What's so bad about selling counterfeit product?

Counterfeiting isn’t just harmful to a brand. It’s harmful to you, your way of life and society in general. Here’s why:

Counterfeiting is illegal.

Many manufacturers and suppliers of counterfeit products do not hold valid business licenses or pay taxes.

Counterfeit products are not manufactured with any type of quality or safety standards. Counterfeit products can be made with inferior materials and/or ingredients/components that are harmful both to people and the environment. These products can fall apart and/or cause consumer injury.

Production facilities used to manufacture counterfeit products often use child or forced labour.

Research has shown that some counterfeit activity has funded organized crime syndicates and terrorist groups.

When you buy counterfeit products, you are funding and supporting these criminal activities.

How can I protect myself from buying counterfeit products?

Be wary of auction sites. There is no guarantee the item being offered is genuine.

Be suspicious of "look-a-like" sites. These clues will tell you that the site may not be legitimate:

Many counterfeit websites try to deceive consumers into thinking it is the authorized website, by including the word "timberland" or a variation of the word, such as "tims" or "timbs" in the domain name.

These websites also copy the design or layout of the authorized website.

Look for links on these particular sites that appear questionable (for example, links to other brands' websites, auction sites, blogs, etc.).

Look for contact information/email addresses that don't appear legitimate:, etc.

Look for misspelled words or grammatical errors.

Look for offers for bulk orders.

Be aware of product quality. Genuine Timberland® branded products are held to high quality standards related to materials, production, performance and chemical use. Counterfeit products will have defects, strong chemical odours, labels with unknown images or names, etc.

Remember: If a deal seems too good to be true, it probably is.

How can I report a counterfeit/fake product?

If you suspect a location or website is offering counterfeit Timberland® branded products, report it to Timberland takes these matters seriously and investigates any lead that is reported by consumers.