Should you need to return an item, received through our delivery service, after the driver has left, it is your responsibility to contact our customer services at email@example.com or firstname.lastname@example.org. Alternatively, return the goods to a Timberland store. The undamaged, unused product accompanied with the original invoice, can be returned online or in-store where items may be refunded or replaced subject to due compliance by the customer with these Terms and Conditions. For the avoidance of doubt, any items purchased directly from a physical Timberland store may not be returned with an Online Shopping delivery driver. Items eligible for a return via the delivery driver are limited to those purchased through the website and as part of the delivery service. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Consumer’s statutory rights are not affected. Most goods (undamaged and unused) will be refunded or exchanged if they are returned within 30 calendar days of purchase if they are returned in their original condition, unworn and has all swing tickets attached to them (footwear in the original boxes ). If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality, Timberland SA reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original invoice. If the packaging or marketing materials indicate a product which materially differs from that which is supplied, then a customer may return the goods, within 10 business days after purchase. Subject to our rights in law to charge the customer for use of the product and to repair the goods for re-stock purposes, Timberland SA will provide the customer with an exchange. If a customer's goods fail or turn out to be materially defective due to a design or manufacturing defect within the first 6 (six) months after purchase, Timberland SA, after conducting a product evaluation, will repair, replace, exchange or provide the customer with a credit note to the value of the item in question. The customer will not be liable for the costs of returning the goods, should it relate to a change of mind purchase. Please note that our delivery agents are not authorised to return goods on delivery unless the reasons for return are in accordance with the Consumer Protection Act (CPA). A customer has a general right to return goods (a ‘cooling-off period’) within 30 calendar days after delivery, without penalty, should the product be unsatisfactory or incorrect. You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. Should a customer wish to return an item over the 30-day period, but provided that the item/s are in their original condition, in their original packaging and accompanied by a proof of purchase, the customer will be eligible for the exchange of an item/s of equivalent value and/or to a credit note of the original price for 60 days from the date of purchase.
Returned Goods Must Be:
- - In its original packaging; and
- - In its original condition; and
- - Accompanied by a proof of purchase and
- - Price tag
Certain Conditions And Exemptions Apply: No returns will be accepted if
- - Subject to Timberland SA statutory guidelines, goods have been altered and/ or damaged in any way; and
- - There is a health risk attached; and
- - Due to public and safety regulations.